Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@knsstore.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@knsstore.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@knsstore.co.uk.

Refund and Returns Policy
This Refund and Returns Policy applies for all products purchased through the K.N.S checkout.
If you purchase a Product from the K.N.S checkout, you understand that:
You are purchasing a product directly from us
You may contact K.N.S directly about your purchase; and
delivery of a Product is handled by a third party;
You acknowledge that Products purchased through the K.N.S software are deemed to fall within the low value off-premises contract exemption to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may be requested to provide proof of purchase when requesting a refund.
If you have any questions, please email Info@knsstore.co.uk.
RETURNS FROM THE POSTAL SERVICE
If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for the postage as we have incurred the cost sending you the order.
RETURNS BY CUSTOMER
Any returned parcels sent by the customer without acknowledgment from a member of the support team will not be returned/exchanged or refunded.

PHYSICAL PRODUCTS 
You acknowledge that the Seller is not obliged to provide a refund on physical Products purchased through the K.N.S Software.
Refunds for physical Products shall only be given in the following circumstances:
If the item was ripped or broken which made it non-functioning.
If the transaction was not a genuine transaction (card fraud etc)
If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.

FAULTY PRODUCTS 
If you have received a faulty product and it's within 30 days from purchase please send in a picture of the faulty product and we can exchange this but unfortunately, there will be no refunds.
Delivery Of Products
The K.N.S Software uses Stripe and PayPal as a third party payment providers. K.N.S does not hold any payment details of users.
All Products purchased through the K.N.S Software are delivered via Royal Mail or another courier. All deliver information is listed on the website prior to purchase and a customer’s delivery information is listed in the confirmation email.
When your item is dispatched you will receive an email with information on how long the delivery will take and what service was used. If the delivery was tracked a tracking number and link will also be provided.
You also may receive a text message once your order is dispatched however this is dependent on you adding your phone number when completing your order and if your mobile carrier supports our service.
All delivery of products is handled by a third party company.
In Stock Items
At the time of purchase, you will be informed via email from K.N.S regarding the anticipated dates of your delivery.
Contact K.N.S
If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to K.N.S or its business, please contact Info@knsstore.co.uk